Refund policy

Refund & Return Policy

Last Updated: June 2026

At Lumaveld, we are committed to providing premium-quality motion sensor wireless LED strip lights and ensuring customer satisfaction with every purchase.

Returns

If you receive a product that is defective, damaged, or incorrect, please contact us within 7 days of delivery so that we can assess the issue and assist you accordingly.

To be eligible for a return:

  • The item must be in its original condition.

  • The item must be returned with all original packaging and accessories.

  • Proof of purchase or order confirmation must be provided.

  • Returns must be approved by Lumaveld before being sent back.

Please note that products that have been intentionally damaged, altered, misused, or improperly installed may not qualify for a return or refund.

Damaged or Defective Products

If your order arrives damaged or defective, please email us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the defect or damage

Our team will review your claim and provide further instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, the refund will be processed back to your original payment method.

Refund Processing Time

Please allow up to 14 business days for the refunded funds to reflect in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds may not be granted in the following circumstances:

  • Change of mind after delivery

  • Incorrect use or installation of the product

  • Damage caused by misuse, neglect, or unauthorized modifications

  • Requests submitted outside the applicable return period

Contact Us

For all return, refund, or product-related inquiries, please contact us at:

Email: lumaveld@gmail.com

We strive to resolve all customer concerns promptly and fairly and appreciate your support of Lumaveld.